Return & Refund Policy

Thank you for shopping with Kiwihomey.

We value your satisfaction and want you to shop with confidence. This Return & Refund Policy explains the conditions for returns, refunds, exchanges, and order cancellations for purchases made through Kiwihomey.

1. 30-Day Return Policy

Kiwihomey offers a 30-day return period starting from the date your order is delivered.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, manuals, accessories, and labels.
Be free from excessive wear, damage, or misuse.
Be returned as a complete product.

Items returned with missing parts or incomplete packaging may qualify for only a partial refund.

Reasonable inspection of products is permitted before initiating a return.

2. Non-Returnable Items

For health, safety, and product-specific reasons, the following items are not eligible for return or refund:

Personalized or custom-made products
Final sale or clearance items
Perishable goods
Opened hygiene or personal care products
Gift cards and downloadable digital products (where applicable)

3. Return Shipping Costs

Customer Preference Returns

If you wish to return an item because:

You ordered the wrong product.
You changed your mind.
The item is no longer needed.

Return shipping costs are the customer’s responsibility unless otherwise stated.

Damaged, Defective, or Incorrect Products

If your order arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact Kiwihomey within 7 days of delivery.

After reviewing your request, we will arrange an appropriate solution, which may include:

A replacement product
A full or partial refund
Return shipping assistance at no additional cost

Please include clear photographs of the issue when contacting our support team.

4. How to Request a Return

Before returning any item, please contact Kiwihomey to obtain return authorization.

Email: support@kiwihomey.com

When submitting your request, please include:

Full Name
Order Number
Reason for Return
Photos (if the item is damaged or defective)

Once your request has been reviewed, we will provide complete return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Address

Kiwihomey Returns Department

4429 Georgia St

Santa Fe, Texas 77510

United States

6. Refund Process

After your returned item has been received and inspected:

You will receive an email confirming whether your refund has been approved.
Approved refunds will be issued to the original payment method used during purchase.
Refunds are generally processed within 5–10 business days after approval.
Depending on your financial institution, additional processing time may apply.

If your refund has not appeared after the expected timeframe, we recommend contacting your bank or payment provider before reaching out to us.

7. Exchanges

Kiwihomey currently offers exchanges only for products that arrive:

Damaged
Defective
Incorrect

To request an exchange, please contact our customer support team.

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

8. Order Cancellations

Orders may be canceled only before they have entered processing or shipping.

Once an order has been shipped, it cannot be canceled. However, eligible products may still be returned after delivery in accordance with this Return & Refund Policy.

9. Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please:

Confirm the shipping address provided during checkout.
Check with family members, neighbors, or your building management.
Contact the shipping carrier for additional information.
Reach out to Kiwihomey for further assistance.

We will work with the shipping carrier whenever possible to help resolve delivery-related issues.

10. Refused Deliveries

Please contact Kiwihomey before refusing any shipment.

Packages that are refused or abandoned without prior communication may be subject to return shipping charges or partial refunds based on carrier fees and the condition of the returned package.

11. Chargebacks & Fraud Prevention

To protect both our customers and our business, Kiwihomey reserves the right to:

Review disputed transactions.
Investigate unauthorized chargebacks.
Delay or cancel orders identified as potentially fraudulent.
Decline future orders in cases involving abuse, fraud, or violations of our store policies.

12. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Kiwihomey

Address: 4429 Georgia St, Santa Fe, Texas 77510, United States

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

Business Hours

Monday – Saturday: 9:00 AM – 5:00 PM (US Time)

Sunday: Closed

Need Help?

Contact us at support@kiwihomey.com for any questions related to returns, refunds, exchanges, or your order.Return & Refund Policy

Thank you for shopping with Kiwihomey.

1. 30-Day Return Policy

Kiwihomey offers a 30-day return period starting from the date your order is delivered.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, manuals, accessories, and labels.
Be free from excessive wear, damage, or misuse.
Be returned as a complete product.

Items returned with missing parts or incomplete packaging may qualify for only a partial refund.

Reasonable inspection of products is permitted before initiating a return.

2. Non-Returnable Items

For health, safety, and product-specific reasons, the following items are not eligible for return or refund:

Personalized or custom-made products
Final sale or clearance items
Perishable goods
Opened hygiene or personal care products
Gift cards and downloadable digital products (where applicable)

3. Return Shipping Costs

Customer Preference Returns

If you wish to return an item because:

You ordered the wrong product.
You changed your mind.
The item is no longer needed.

Return shipping costs are the customer’s responsibility unless otherwise stated.

Damaged, Defective, or Incorrect Products

If your order arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact Kiwihomey within 7 days of delivery.

After reviewing your request, we will arrange an appropriate solution, which may include:

A replacement product
A full or partial refund
Return shipping assistance at no additional cost

Please include clear photographs of the issue when contacting our support team.

4. How to Request a Return

Before returning any item, please contact Kiwihomey to obtain return authorization.

Email: support@kiwihomey.com

When submitting your request, please include:

Full Name
Order Number
Reason for Return
Photos (if the item is damaged or defective)

Once your request has been reviewed, we will provide complete return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Address

Kiwihomey Returns Department

4429 Georgia St

Santa Fe, Texas 77510

United States

6. Refund Process

After your returned item has been received and inspected:

You will receive an email confirming whether your refund has been approved.
Approved refunds will be issued to the original payment method used during purchase.
Refunds are generally processed within 5–10 business days after approval.
Depending on your financial institution, additional processing time may apply.

If your refund has not appeared after the expected timeframe, we recommend contacting your bank or payment provider before reaching out to us.

7. Exchanges

Kiwihomey currently offers exchanges only for products that arrive:

Damaged
Defective
Incorrect

To request an exchange, please contact our customer support team.

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

8. Order Cancellations

Orders may be canceled only before they have entered processing or shipping.

Once an order has been shipped, it cannot be canceled. However, eligible products may still be returned after delivery in accordance with this Return & Refund Policy.

9. Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please:

Confirm the shipping address provided during checkout.
Check with family members, neighbors, or your building management.
Contact the shipping carrier for additional information.
Reach out to Kiwihomey for further assistance.

We will work with the shipping carrier whenever possible to help resolve delivery-related issues.

10. Refused Deliveries

Please contact Kiwihomey before refusing any shipment.

Packages that are refused or abandoned without prior communication may be subject to return shipping charges or partial refunds based on carrier fees and the condition of the returned package.

11. Chargebacks & Fraud Prevention

To protect both our customers and our business, Kiwihomey reserves the right to:

Review disputed transactions.
Investigate unauthorized chargebacks.
Delay or cancel orders identified as potentially fraudulent.
Decline future orders in cases involving abuse, fraud, or violations of our store policies.

12. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Kiwihomey

Address: 4429 Georgia St, Santa Fe, Texas 77510, United States

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

Business Hours

Monday – Saturday: 9:00 AM – 5:00 PM (US Time)

Sunday: Closed

Need Help?

Contact us at support@kiwihomey.com for any questions related to returns, refunds, exchanges, or your order.Return & Refund Policy

Thank you for shopping with Kiwihomey.

1. 30-Day Return Policy

Kiwihomey offers a 30-day return period starting from the date your order is delivered.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, manuals, accessories, and labels.
Be free from excessive wear, damage, or misuse.
Be returned as a complete product.

Items returned with missing parts or incomplete packaging may qualify for only a partial refund.

Reasonable inspection of products is permitted before initiating a return.

2. Non-Returnable Items

For health, safety, and product-specific reasons, the following items are not eligible for return or refund:

Personalized or custom-made products
Final sale or clearance items
Perishable goods
Opened hygiene or personal care products
Gift cards and downloadable digital products (where applicable)

3. Return Shipping Costs

Customer Preference Returns

If you wish to return an item because:

You ordered the wrong product.
You changed your mind.
The item is no longer needed.

Return shipping costs are the customer’s responsibility unless otherwise stated.

Damaged, Defective, or Incorrect Products

If your order arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact Kiwihomey within 7 days of delivery.

After reviewing your request, we will arrange an appropriate solution, which may include:

A replacement product
A full or partial refund
Return shipping assistance at no additional cost

Please include clear photographs of the issue when contacting our support team.

4. How to Request a Return

Before returning any item, please contact Kiwihomey to obtain return authorization.

Email: support@kiwihomey.com

When submitting your request, please include:

Full Name
Order Number
Reason for Return
Photos (if the item is damaged or defective)

Once your request has been reviewed, we will provide complete return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Address

Kiwihomey Returns Department

4429 Georgia St

Santa Fe, Texas 77510

United States

6. Refund Process

After your returned item has been received and inspected:

You will receive an email confirming whether your refund has been approved.
Approved refunds will be issued to the original payment method used during purchase.
Refunds are generally processed within 5–10 business days after approval.
Depending on your financial institution, additional processing time may apply.

If your refund has not appeared after the expected timeframe, we recommend contacting your bank or payment provider before reaching out to us.

7. Exchanges

Kiwihomey currently offers exchanges only for products that arrive:

Damaged
Defective
Incorrect

To request an exchange, please contact our customer support team.

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

8. Order Cancellations

Orders may be canceled only before they have entered processing or shipping.

Once an order has been shipped, it cannot be canceled. However, eligible products may still be returned after delivery in accordance with this Return & Refund Policy

9. Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please:

Confirm the shipping address provided during checkout.
Check with family members, neighbors, or your building management.
Contact the shipping carrier for additional information.
Reach out to Kiwihomey for further assistance.

We will work with the shipping carrier whenever possible to help resolve delivery-related issues.

10. Refused Deliveries

Please contact Kiwihomey before refusing any shipment.

Packages that are refused or abandoned without prior communication may be subject to return shipping charges or partial refunds based on carrier fees and the condition of the returned package.

11. Chargebacks & Fraud Prevention

To protect both our customers and our business, Kiwihomey reserves the right to:

Review disputed transactions.
Investigate unauthorized chargebacks.
Delay or cancel orders identified as potentially fraudulent.
Decline future orders in cases involving abuse, fraud, or violations of our store policies.

12. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Kiwihomey

Address: 4429 Georgia St, Santa Fe, Texas 77510, United States

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

Business Hours

Monday – Saturday: 9:00 AM – 5:00 PM (US Time)

Sunday: Closed

Need Help?

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