Thank you for choosing Kiwihomey.

We are committed to delivering your order safely and on time. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Shipping Coverage

Kiwihomey currently ships to customers throughout the United States.

At this time, we do not offer international shipping services.

2. Shipping Costs

Kiwihomey provides FREE Standard Shipping on all eligible orders shipped within the United States.

There are no hidden shipping charges for standard delivery.

If expedited or premium shipping options become available in the future, any applicable shipping charges will be clearly displayed during checkout before your payment is completed.

3. Order Processing & Handling

Orders are prepared only after successful payment authorization and verification.

Estimated Processing Schedule

  • Processing Time: 1–2 Business Days
  • Handling Time: 4–6 Business Days

After your order has been dispatched, you will receive a shipping confirmation email along with tracking details whenever available.

To ensure reliable delivery, Kiwihomey partners with trusted shipping carriers, including:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection may vary depending on your shipping address and product availability.

4. Estimated Delivery Time

Most domestic orders are delivered within:

5–8 Business Days

Delivery estimates are not guaranteed and may be affected by:

  • Public holidays
  • Severe weather conditions
  • High order volumes
  • Carrier delays
  • Customs inspections (if applicable)
  • Other unforeseen circumstances beyond our reasonable control

5. Order Tracking

Once your package has been shipped, Kiwihomey will send a shipping confirmation email containing your tracking information.

You can monitor your shipment at any time using the tracking number provided through the shipping carrier’s official website.

6. Shipping Address Accuracy

Please review your shipping information carefully before placing your order.

Your shipping details should include:

  • Full Name
  • Street Address
  • Apartment or Unit Number (if applicable)
  • City
  • State
  • ZIP Code

Kiwihomey is not responsible for shipping delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

7. Damaged Shipments

If your package arrives damaged, please contact Kiwihomey as soon as possible.

To help us resolve the issue quickly, please provide:

  • Photos of the damaged package
  • Photos of the damaged product
  • Your Order Number

Our support team will carefully review your request and work to provide the most appropriate solution, including a replacement or refund where applicable.

8. Failed Delivery Attempts

If delivery cannot be completed due to:

  • An incorrect shipping address
  • Multiple failed delivery attempts
  • The inability to receive the package

Additional shipping charges may apply if the order must be reshipped.

If you experience any delivery-related issues, please contact Kiwihomey for assistance.

9. Order Cancellations

Because Kiwihomey processes orders promptly, cancellation or modification requests cannot always be guaranteed.

If you need to cancel or modify your order, please contact our customer support team immediately after placing your order. We will do our best to assist before your order enters processing or shipping.

10. Contact Information

Kiwihomey

Address: 4429 Georgia St, Santa Fe, Texas 77510, United States

Email: support@kiwihomey.com

Phone: +1 (832) 432-1120

Business Hours

Monday – Saturday: 9:00 AM – 5:00 PM (U.S. Time)

Sunday: Closed

Need Help?

If you have any questions about shipping, tracking, or delivery, please contact our customer support team at support@kiwihomey.com. We are always happy to assist you.